Refund & Return Policy

Applies to orders placed with OH MY GOODIES SDN. BHD. (Reg. No. 202601038687 (1700782-U))

This policy explains how OH MY GOODIES SDN. BHD. handles cancellations, returns and refunds for orders of gifts, stationery and lifestyle products. Because every paid order is confirmed individually by our team before dispatch, most issues are resolved directly between you and our team.

01 How Orders Are Confirmed

An order placed through the cart and checkout on this website is paid online through our payment provider and is confirmed by OH MY GOODIES once payment succeeds and stock is verified. If we cannot fulfil an order, we will contact you by phone or email and refund the amount paid.

02 Cancellation Before Dispatch

You may cancel or amend an order at no cost at any time before it has been confirmed and dispatched. Once an order has been packed or dispatched, cancellation is treated as a return and is subject to the terms below.

03 Eligibility for Returns

Unopened, unused items in original, undamaged packaging with all contents, ribbons, inserts and accessories included may be returned within 7 days of delivery or collection, subject to Clause 4. Please check the contents, capacity and suitability on the product page before you order — for example the number of cards in a pack or the capacity of a bottle or lunch box. An unsuitable choice is not a fault of the product, and is only returnable if the item remains unused and in resaleable condition. Please contact us before sending anything back so we can confirm eligibility and the return process for your order.

04 Opened, Used & Defective Items

Items that have been opened for hygiene reasons, used or show signs of wear cannot be resold as new, so we cannot accept change-of-mind returns of them. This applies in particular to worn or washed T-shirts, to bottles, tumblers, lunch boxes and food containers once used or filled, to notebooks, planners, journals and books once written in, to pens and sticky notes once opened or used, to gift sets once unwrapped or rearranged, and to any item with missing parts or damage after delivery. If an item develops a fault, we will help you arrange a claim — please contact us with your order reference. Damage caused by misuse, overuse or not following the manufacturer’s instructions (for example heating an insulated bottle or container in a way its instructions do not allow, or overloading a bag beyond what its handles can carry) is not a product defect. This does not affect your rights in respect of items that are damaged, defective, or incorrect as described in Clause 5.

05 Damaged or Incorrect Items

If an item arrives damaged, faulty, or different from what you ordered, contact us within 48 hours of delivery or collection with your order reference and photographs of the item and packaging. We will arrange a replacement, a store credit, or a refund at our discretion, at no cost to you.

06 How to Request a Return

Email ohmy_goodies1@outlook.com or call +60 11‑2414 9985 with your order reference, the product code(s) involved, and the reason for the return. We will confirm whether the item is eligible and provide instructions for returning it or arranging collection.

07 Refund Method & Timing

Approved refunds are issued using the same payment method used for the original payment, or by bank transfer where more practical, within 7–14 business days of the returned item being received and inspected, or of the refund being approved for a damaged or incorrect item.

08 Corporate, Branded & Service Orders

Orders with custom branding, such as the Custom Corporate Gift Box Package, are prepared specially for you, so they cannot be returned for change of mind once the contents and branding have been agreed and work has begun; if the finished work does not match what was agreed, contact us within 48 hours of delivery or collection and we will put it right. The Corporate Gift Branding Service is a service rather than a product: cancel before work starts and we will refund what you have paid, minus any work already carried out. Return arrangements for larger corporate orders — including who arranges collection, packaging and any related cost — are agreed individually when you contact us.

09 Non-Returnable Situations

We are unable to accept returns for change of mind on worn, used or opened hygiene-sensitive items such as T-shirts, bottles and food containers, on personalised or custom-branded items, for items damaged by misuse after delivery, for items without a valid order reference, or for requests made outside the timeframes in this policy, except where required by Malaysian consumer protection law.

10 Contact

For any question about a return or refund, contact us at ohmy_goodies1@outlook.com or +60 11‑2414 9985. Our registered address is T3-02-25, TOWER 3, MAJU LINK, JLN LINGKARAN TENGAH 2, BANDAR TASIK SELATAN, 57000 KUALA LUMPUR, W.P. KUALA LUMPUR.