Shipping Policy

Applies to orders placed with OH MY GOODIES SDN. BHD. (Reg. No. 202601038687 (1700782-U))

This policy explains how OH MY GOODIES SDN. BHD. handles delivery and collection for orders across Malaysia. Delivery is arranged and quoted individually for every order — there is no fixed shipping rate calculated automatically on this website.

01 Delivery Coverage

We deliver across Peninsular and East Malaysia. Delivery to more remote areas of Sabah and Sarawak may involve a longer transit time and a higher delivery charge, which we will disclose before confirming your order.

02 Collection From Our Office

Customers within the Klang Valley may choose to collect their order directly from our Kuala Lumpur office, at no delivery charge, by arrangement. Select “Collect from Kuala Lumpur office” at checkout and we will confirm a collection time once your order is ready.

03 How Delivery Is Quoted

Because our range spans a sticky-note set to boxed gift sets and corporate packages, delivery cost depends on weight, volume and destination. Once you submit your cart at checkout, we calculate and confirm the delivery charge together with your order total before anything is dispatched.

04 Processing & Dispatch Time

Orders are processed once confirmed, typically within 1–3 business days. Gift boxes, corporate packages or orders containing several bulky products may take longer to prepare and schedule, and we will advise an expected dispatch date when we confirm your order.

05 Couriers & Freight Partners

We use established Malaysian courier and freight partners appropriate to the size of your order — parcel couriers for smaller items and suitable freight transport for larger or heavier orders.

06 Order Tracking

Where our courier partner provides tracking, we will share the tracking number and carrier details with you by email or phone once your order has been dispatched.

07 Packaging

Products are shipped in their original manufacturer or retail packaging with additional protective packing for transit. Bottles and tumblers, boxed gift sets and card packs are packed with extra protection so that boxes, ribbons and paper goods arrive in good condition. On receipt, please check your order promptly. If an item arrives damaged in transit, refer to our Refund & Return Policy.

08 Corporate & Bulk Orders

Corporate gift packages, merchandise starter packs and larger multi-item orders may be delivered by courier or freight service to your door or office. Access details — floor, lift availability, loading bay and parking — and any delivery window are agreed with you before dispatch. Orders that include custom branding are dispatched only after the artwork and contents have been agreed with you, so their dispatch date is confirmed separately. The Corporate Gift Branding Service is a service and is not shipped.

09 Delays & Circumstances Beyond Our Control

Occasionally, delivery may be delayed by circumstances outside our control, including courier disruptions, weather, or public holidays. We will keep you informed of any significant delay affecting your order.

10 Contact

Questions about delivery or collection can be directed to ohmy_goodies1@outlook.com or +60 11‑2414 9985. Our registered address is T3-02-25, TOWER 3, MAJU LINK, JLN LINGKARAN TENGAH 2, BANDAR TASIK SELATAN, 57000 KUALA LUMPUR, W.P. KUALA LUMPUR.